Privacy
Policy

1. Who We Are

This Privacy Policy applies to TWC Group LLC, a limited liability company registered in the United States, operating as a full-service digital marketing agency.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information: full name, email address, phone number
• Business information: company name, website, industry
• Billing information: billing address and payment details (processed by secure third-party payment processors)
• Communications: messages, inquiries, and any content you share with us
• Platform access credentials: login information for advertising or CRM accounts you grant us access to manage

2.2 Information Collected Automatically

• Usage data: IP address, browser type, pages visited, time spent on site
• Cookies and pixels: via tracking technologies on our website (see Section 6)
• Device information: operating system, screen resolution, language settings

2.3 Information from Third Parties

• Data from advertising platforms (Meta, Google, TikTok) related to campaign performance
• Information from CRM tools used in the delivery of our services

3. How We Use Your Information

4. Legal Basis for Processing

TWC Group LLC processes your personal information under the following legal bases:

• Contractual necessity: to perform the services you have engaged us for
• Legitimate interests: for usage analytics and service improvement
• Consent: for marketing communications and non-essential cookies
• Legal obligation: to comply with applicable tax, accounting, and regulatory requirements

5. Sharing Information with Third Parties

TWC Group LLC does not sell or rent your personal information. We may share it only with:

• Service providers: CRM platforms, email service providers, and payment processors (all bound by confidentiality agreements)
• Advertising platforms: Meta, Google, TikTok — solely for the purpose of managing your campaigns
• Legal authorities: when required by law, court order, or to protect our legal rights
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Cookies and Tracking Technologies

You may manage your cookie preferences through your browser settings or our consent banner. Disabling certain cookies may affect the functionality of our website.

7. Data Transfers

TWC Group LLC is based in the United States. If you are located outside the U.S., please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

We take appropriate steps to ensure that any international transfers of data are handled in compliance with applicable law and with adequate safeguards in place.

8. Data Retention

• Active client data: retained for the duration of the contractual relationship
• Billing and financial records: minimum of 7 years as required by U.S. tax law (IRS guidelines)
• Marketing data: up to 2 years from last interaction, or until consent is withdrawn
• Website analytics data: up to 26 months

Upon expiration of these periods, data is securely deleted or anonymized.

9. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal information, subject to legal obligations
• Portability: receive your data in a structured, machine-readable format
• Opt-out of marketing: unsubscribe from promotional communications at any time
• Withdraw consent: at any time, without affecting the lawfulness of prior processing

10. Data Security

TWC Group LLC implements industry-standard technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit and at rest
• Role-based access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Ongoing staff training on data privacy and security best practices
• Use of internationally certified and compliant platforms

In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by applicable law.

11. Children's Privacy

Our services are intended solely for individuals 18 years of age or older. TWC Group LLC does not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

If you believe a minor has provided us with personal information, please contact us immediately at YOUR_PRIVACY_EMAIL_HERE and we will take prompt steps to delete such information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit the use of sensitive personal information

13. Changes to This Policy

TWC Group LLC may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last Updated" date. For material changes, we will notify active clients by email prior to the changes taking effect.

14. Contact Us

For any privacy-related questions, requests, or concerns, please contact us at:

If you believe your privacy rights have not been adequately addressed, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov or your state's Attorney General office.